Shipping policy
Shipping Policy
Last Updated: 1/6/2026
At ESCOBUTY, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy for information regarding order processing, shipping timelines, and delivery procedures.
Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or high-order volumes, processing times may be slightly extended.
Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our customer support team before placing an order.
Delivery Timelines
Estimated delivery times:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Free Shipping on eligible orders as displayed on our website.
- Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.
Customers can use the provided tracking number to monitor the status of their shipment.
Delivery Attempts
Our courier partners will generally make multiple delivery attempts.
If delivery cannot be completed due to incorrect address details, customer unavailability, or failure to respond to courier communications, the package may be returned to us.
Additional shipping charges may apply for re-shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
ESCOBUTY shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.
Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened:
- Record a clear video before opening the package.
- Take photos of the package condition.
- Contact our support team within 48 hours of delivery.
Failure to provide adequate proof may affect eligibility for replacement or refund claims.
Mandatory Unboxing Video Requirement
To protect both customers and ESCOBUTY from fraudulent claims, customers must record a complete and uninterrupted unboxing video when opening their package.
The video should clearly show:
- The sealed package before opening
- The shipping label
- The package being opened
- The products received inside
Claims regarding missing items, damaged products, defective products, or incorrect products may not be accepted without a valid unboxing video.
Delayed Deliveries
While we strive to ensure timely deliveries, ESCOBUTY is not liable for delays caused by:
- Courier service disruptions
- Natural disasters
- Weather conditions
- Government restrictions
- Public holidays
- Other circumstances beyond our control
Lost Shipments
If your tracking information indicates delivery but you have not received your order, please contact us within 7 days of the marked delivery date.
We will coordinate with the courier partner to investigate the issue.
Contact Us
For shipping-related questions or assistance, please contact:
ESCOBUTY
Email: support@escobuty.com
Phone: [Your Contact Number]
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
By placing an order with ESCOBUTY, you acknowledge and agree to this Shipping Policy.