Refund policy

At ESCOBUTY, we are committed to providing high-quality skincare products. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the personal and hygienic nature of skincare products, we only accept returns or replacement requests for products that are:

  • Damaged during transit
  • Defective upon arrival
  • Incorrect items shipped by ESCOBUTY

To be eligible for a return or replacement, you must contact us within 48 hours of delivery.

Mandatory Unboxing Video Requirement

Customers must record a clear and uninterrupted unboxing video from the moment the sealed package is opened. The video must clearly show the shipping label, outer packaging, and the product received.

Any claim regarding damaged, defective, missing, tampered, or incorrect products must be supported by a valid unboxing video. ESCOBUTY reserves the right to reject any return, replacement, or refund request that does not include sufficient video evidence.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the product
  • Photos of the outer packaging and shipping label
  • A complete unboxing video
  • A brief description of the issue

After verification, ESCOBUTY will provide a replacement or refund, as applicable.

Refunds

Once your request has been reviewed and approved, refunds will be processed within 5–7 business days.

Refunds will be credited to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Replacements

If a replacement request is approved, ESCOBUTY will arrange a replacement product at no additional cost, subject to stock availability.

Non-Returnable & Non-Refundable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for return or refund:

  • Opened skincare products
  • Used skincare products
  • Products with damaged or missing original packaging
  • Products damaged due to misuse, negligence, or improper storage
  • Products purchased during clearance, promotional, or final sale events
  • Change-of-mind purchases after delivery

Order Cancellation

Orders may be canceled only before they are shipped.

Once an order has been processed and dispatched from our warehouse, cancellation requests cannot be accepted.

Return Shipping

If the return, replacement, or refund request is approved due to an error on our part (such as a damaged, defective, or incorrect product), ESCOBUTY will bear the applicable return shipping costs.

Customers may be required to cooperate with our support team during the verification process.

Contact Us

For return, replacement, or refund requests, please contact us:

Email: support@escobuty.com
Phone: [Your Contact Number]
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

We aim to respond to all customer inquiries within 24–48 business hours.

Our Commitment

At ESCOBUTY, we stand behind the quality of every product we offer. If there is an issue with your order, our team will work diligently to review your request and provide a fair resolution in accordance with this policy.